At forevertwink, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please read this Return & Refund Policy carefully before submitting a return, exchange, or refund request.
General Return Eligibility
Eligible products may be returned or exchanged if:
- The return or exchange request is submitted within 7 days of delivery.
- The product is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- The product is free from stains, odors, damage, alterations, or signs of use.
- The product has not been modified, washed, ironed, or otherwise altered after delivery.
All returned products are subject to inspection. Products that do not meet these conditions may be rejected and returned to the customer.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Products specifically marked as Final Sale or Non-Returnable.
- Gift cards.
- Promotional or complimentary items.
- Products damaged due to misuse, improper handling, washing, alteration, or normal wear and tear.
- Products returned without their original tags, labels, or required packaging.
- Products that show signs of being worn, washed, altered, stained, or damaged after delivery.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged on arrival
- Defective
- Different from the product you ordered
- Missing an item or component
- Significantly different from the product description
You must contact us within 24 hours of delivery.
The 24-hour period begins from the date and time the order is marked as delivered.
To help us verify the issue, you must provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label, where applicable
We may request additional photographs or information if required to verify the issue.
Once the issue is verified, forevertwink may provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the nature of the issue and product availability.
For verified damaged, defective, or incorrect products, forevertwink will bear the applicable return shipping cost.
Size and Fit Issues
If you have ordered the wrong size or the product does not fit as expected, you may request a return or exchange within 7 days of delivery, provided the product meets all return eligibility conditions.
Size and fit issues are not considered manufacturing defects simply because the product does not fit the customer as expected. Customers are responsible for selecting the appropriate size using the size chart provided on the product page.
For eligible size or fit returns/exchanges, return shipping costs may be borne by the customer, unless otherwise stated by forevertwink. If the requested replacement size is unavailable, we may offer an alternative size, store credit, or refund, subject to the applicable terms of this policy.
Change of Mind or Other Eligible Returns
If you change your mind about your purchase, do not like the product after receiving it, or wish to return an eligible product for another reason, you may request a return within 7 days of delivery, provided the product satisfies all return eligibility requirements.
Return shipping costs for such returns will be the responsibility of the customer.
A return will only be accepted after approval from our customer support team.
Product Quality Concerns
If you believe there is a genuine manufacturing or product-quality issue, you must contact us within 24 hours of delivery.
Please provide photographs and a description of the issue so that our team can assess it.
Minor variations in color, texture, print placement, or appearance may occur due to photography, lighting, screen settings, or the nature of the manufacturing process and may not be considered a product defect.
If a genuine defect is verified, we may provide a replacement, exchange, store credit, or refund, depending on the circumstances.
How to Request a Return or Exchange
To request a return or exchange:
- Contact our customer support team at support@forevertwink.com.
- Provide your order number and the reason for your request.
- For damaged, defective, incorrect, or quality-related issues, provide clear photographs of the product and packaging.
- Our team will review your request and inform you whether it has been approved.
- If approved, follow the return instructions provided by our team.
- Send the product back in accordance with the instructions provided.
Do not send a product back without receiving approval and return instructions from our customer support team.
forevertwink reserves the right to reject return or exchange requests that do not meet the conditions of this policy.
Return Shipping & Return Fee
forevertwink will bear the return shipping cost only when the return is due to an issue caused by us, including:
- Wrong item received
- Damaged item received
- Defective item received
- Item damaged on arrival
- Missing item from the order
For these verified cases, no return shipping fee will be deducted from your refund.
For returns due to customer-related reasons, a flat return fee of ₹99 will be deducted from the refund amount. This includes:
- Wrong size ordered by the customer
- Size or fit issues
- Change of mind
- Personal preference
- Any other eligible return reason not caused by forevertwink
The ₹99 return fee covers the return shipping cost and will be deducted from the final refund amount.
The return fee does not apply to verified cases where the wrong, damaged, defective, or missing item was caused by forevertwink.
Non-Returnable Products: Products marked as Final Sale or Non-Returnable are not eligible for refunds or exchanges for customer-related reasons, including ordering the wrong size, fit issues, change of mind, or personal preference. However, if a Non-Returnable product is wrongly shipped, damaged on arrival, defective, or missing from the order due to an error by forevertwink, the customer may be eligible for a replacement or refund after verification. In such cases, forevertwink will bear the applicable return shipping cost.
Refund Process
Once the returned product is received, it will be inspected to ensure that it meets the eligibility requirements of this policy.
If the return is approved, the refund will be processed to the original payment method, where applicable.
For prepaid orders, refunds may take approximately 5–7 working days to reflect in the customer's account after the refund has been processed. The actual time may vary depending on the customer's bank or payment provider.
If a return fails inspection, the refund may be rejected, and the product may be sent back to the customer.
Exchanges
Eligible products may be exchanged for:
- A different size
- A replacement for a verified defective product
- The correct product in cases where an incorrect product was sent
Exchange requests must be submitted within the applicable return window specified in this policy.
For size or fit-related exchanges, the product must meet all general return eligibility requirements.
Exchanges are subject to product availability.
If the requested replacement is unavailable, forevertwink may offer a refund or store credit, as applicable.
Return Inspection
All returned products are subject to quality inspection.
A return may be rejected if the product:
- Has been worn or used
- Has been washed
- Has stains, odors, or other signs of use
- Has been altered or damaged
- Is missing original tags or labels
- Is missing required packaging
- Does not match the product originally shipped by forevertwink
The final decision regarding return eligibility will be made after inspection.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, it cannot be cancelled and will instead be governed by this Return & Refund Policy.
If an order has already been dispatched, refusing or abandoning delivery does not automatically qualify as a cancellation or refund.
Refund Exceptions
A refund may not be issued if:
- The return request is submitted after the applicable return window.
- The product does not meet the return eligibility requirements.
- The product has been worn, washed, altered, stained, or damaged after delivery.
- The return is sent without prior approval from our customer support team.
- The product fails our quality inspection.
- The claimed issue cannot be verified where verification is required.
- The product is specifically marked as non-returnable or final sale.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us at:
Email: support@forevertwink.com
Our customer support team will assist you with your request in accordance with this policy.