Frequently Asked Questions
Orders
1. Can I modify or cancel my order?
If your order hasn't been processed for dispatch, contact our support team as soon as possible. We'll do our best to assist you.
2. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your delivery.
3. Do I need an account to place an order?
No. You can check out as a guest, but creating an account makes it easier to track orders and manage your information.
Shipping & Delivery
4. How long does delivery take?
Most orders are delivered within 4–7 business days, depending on your location.
5. Do you offer free shipping?
Yes! We offer free shipping on orders above ₹ 299
6. What if my order is delayed?
Delivery delays can happen due to weather, courier issues, or high demand. If your order is delayed beyond the expected timeframe, please contact us.
Returns & Refunds
7. What is your return policy?
We accept returns for eligible items within the return window, provided they are unworn, unwashed, and have their original tags attached. For more information, please refer to our return policy.
8. How do I request a return?
Simply contact our support team with your order number, and we'll guide you through the return process.
9. When will I receive my refund?
Refunds are processed after the returned product passes our quality inspection. The amount is usually credited within 5–7 business days.
10. Can I exchange my T-shirt for another size?
Yes, size exchanges are available subject to stock availability.
Products & Sizing
11. How do I choose the right size?
Every product includes a detailed Size Guide to help you find your perfect fit.
12. Are your T-shirts oversized?
Yes. Products labeled as Oversized Fit are designed with a relaxed, roomy silhouette. Please refer to the size chart before ordering.
13. Will the print fade after washing?
Our prints are made using premium-quality printing techniques. Following the wash care instructions will help maintain the print for a long time.
14. How should I wash my T-shirt?
Wash inside out in cold water with similar colors. Avoid bleach, tumble drying, and ironing directly on the print.
Payments
15. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, and other secure online payment methods.
16. Is Cash on Delivery (COD) available?
No, we do not provide Cash on Delivery (COD) at the moment. But we ight consider that in the future.
17. Is it safe to pay online?
Absolutely. All online transactions are processed through secure and encrypted payment gateways.
General
18. How can I contact Forever Twink?
You can reach us anytime through our Contact Us page or email our support team.
19. How can I stay updated on new collections?
Follow us on social media and subscribe to our newsletter for the latest drops, exclusive offers, and updates.
20 Are your products made in India?
Yes, our products are proudly designed and manufactured in India with a focus on quality and comfort.
21. How can I use a discount code?
Enter your coupon code during checkout. The discount will be applied automatically if the code is valid and meets the applicable terms.